notify users when giving "Application Access"

[Andrea Maria Loi]

Hello,

we are going to give "Application Access" right to new users and we would like to automatically notify them.

They are users from AD directory but we are giving them Application Access manually.

We cannot use "Invite user" because users already exist in AD User Directory.

Thanks in advance

           Andrea 

[Daniel Ebers · Accepted solution]

Hello Andrea,

there is not "out of the box" mechanism available that I would be aware of.

You can gather information about Application Access via API:

https://confluence.atlassian.com/jirakb/how-to-retrieve-application-access-of-a-user-in-jira-940695257.html

Using this you could write a script, locally, for your instance which checks for changes in Application Access throughout the whole userbase. In case a new entry is found a script could notify the new member via mail.

Implementation could be somewhat tricky and to notify them in near real-time the script would have to run nearly every minute (or so) which could lead to a reasonable waste of resources.

I am still thinking if this could be better addressed by some kind of process - where a user receives a welcome mail when the account is created by the responsible person in AD or something like a confluence page (or similar) which explains the process. This would make the welcome mail redundant - but all of that would need a better understanding of the business process.

A last idea (but this would inquire further investigation as this is definitely not my area of expertise) would be to implement the logic in AD - so a notification is sent as soon as an account is created (probably only those which allow Jira access same time).

Cheers,
Daniel

[Andrea Maria Loi]

Hello Daniel,
thanks a lot for your answer and your ideas, very useful.

In our model users are created in AD Directory but final user access is given by Jira Administrator.
So I proposed to introduce a process to drive this enablement procedure but at the end they blocked me (effort exceeded benefit).

I thank you a lot and I will keep your suggestion as useful to have a good approach to this matter.

Have a good morning

            Andrea