priority scheme missing

[Bruce Sisko]

I am new to JIRA administration. I cannot see "priority schemes" under "administration/issues".

[Nic Brough -Adaptavist- · Accepted solution]

Three main causes:

• You're using Jira Cloud, not server.  Cloud doesn't have priority schemes
• Your Server version is too old.  From memory, they arrived in Jira 7.6 (definitely somewhere between 7.5 and 7.9)
• Someone upgraded your Jira from 6.something to Jira 7.1 or above in the past, without going through 7.0

[Bruce Sisko]

Thanks Nic.  This helped isolate and resolve an issue.

[Serge DUDNIC]

How do I know if it's Cloud, not Server? And if it Cloud, how to add a prority to a task then? I have "Priorities", but no "Priority Schemes"

[Nic Brough -Adaptavist-]

We can tell it is Cloud because the poster does not have "priority schemes" under administration.

Cloud only has one "scheme", every project has to have the same list of priorities, which is defined under the "priorities" you have mentioned.

[Anzhela Davtyan]

does it mean that if I use cloud I can't prioritize my project's tasks?

I have only one project.

[Nic Brough -Adaptavist-]

No, it just means you can't have different priority schemes in different projects.

[Anzhela Davtyan]

I don't have priority scheme option, just priorities which I can't apply to my project, could you please assist?

[Nic Brough -Adaptavist-]

That suggests that you have not added the priority field to your project(s) on Cloud.

[Robert Klohr]

In case anyone comes across this post in 2024, priority schemes are available in Jira Cloud as part of an Early Access Program.

Join Atlassian’s Early Access Program for Priorities per Project in Jira Cloud