"Create" Button doesn't work for a user

[Prakriti Arora]

Hello,

One of the users in my organization is trying to create a ticket using "Create" button but it doesn't work. All the mandatory fields in the form are filled but still no change. I tried to remove the user and add her again but that didn't help too. Please help as this is urgent.

Thanks.

[John Funk]

Hi @Prakriti Arora  - Did you ever get this solved?

[Rilwan Ahmed]

@Prakriti Arora Open workflow and see if any validators are added recently for "Create" transition. 

[Jack Brickey]

Hi @Prakriti Arora ,

What exactly do you mean that it doesn't work? Is she not presented with a create screen? Or maybe the save button doesn't work? Are you sure that this user has create issue permissions? Please share more details so that I might be able to assist further. If appropriate please include screenshots from this users account.

[Prakriti Arora]

Hi,

So the create button at the bottom of the screen doesn't create issue. The user has admin access to the project and is facing the issue for the first time today.

[Jack Brickey]

how are you verifying that the issue isn't created? If you go to advanced search and enter the following right after she clicks create is it not shown.

project = xxxx order by issuekey DESC

(where xxxx is the project she selects when creating the issue) 

[Prakriti Arora]

Exactly. This form should ideally close and notification saying so and so is the ticket number should appear. But the user is stuck on the same forms screen.

[Jack Brickey]

ok so you are saying that when she clicks the create button the screen does not close at all. It is as if create button is broken? Can you please ask her to try another browser? Also if you are a system admin can you login in as this user and attempt to do it yourself?

[Prakriti Arora]

I have tried all the things but nothing worked.

[Jack Brickey]

So you tried all of the things I suggested? If you and others are able to create issues it sure feels like a permissions issue. To be clear here, is the screen shot above from you or the user that cannot create the issue? If from you, please log in as the user and attempt to create an issue then report back on observations. 

[Prakriti Arora]

Yes i tried everything. This user was able to create ticket until today. I am an administrator and i tried to login as this user and create ticket in the similar way but no progress.

[Jack Brickey]

I suspect something has changed in your config but if you are confident that isn’t the case I suggest you contact Atlassian Support directly so they can login and look.