"Jira Cloud for Spreadsheets cannot send data to any location"from Jira Excel Plugin

[adrimars]

I'm using the official Jira Cloud Excel plugin in my enterprise (I'm the end user).

I've been using the plugin for several months, but yesterday I started being unable to complete the authentication process.

Excel seems okay, I click "Get started" which launches chrome.  I'm asked for the 2F pin which the plugin provides.  I get as far as the permissions dialogoe in browser.  Normally at this point I click "Accept" and the plugin continues from there.

But at the moment the Accept button is greyed out.

I also noticed the message "Jira Cloud for Spreadsheets cannot send data to any location".. I don't think I normally see that.

I've raised a case internally to my IT dept but wondered if anyone knew what this was - there's no information from the Atlassian site to tells me more.

I've tried:

- Clearing cookies/caches

- Restarting both browser and excel

- Trying a different browser default (Firefox).

[Kodi Terry]

In order for the accept button to be available, you must allow "user installed apps" in your instance.  Go to Admin > Connected apps > Settings menu > and set "user installed apps" to Allowed.  Hope this helps!!

[Dinesh Kumar Chandramouli]

Hi Kodi,

Thank you so much for your reply. do i need to make these changes in the excel or in the OS?

Regards

Dinesh

[Kodi Terry]

In Jira cloud.

[Dinesh Kumar Chandramouli]

I am also facing the same problem. Do you have answers for this?

[adrimars]

Sorry no not yet