"Request participants" field search not working

[Thom Hassler-Forest]

I want to start using the "Request participants" field (for Code Reviews), but when I enter the field I get the message "Search failed. Try reloading the issue.". I have no idea why this is, all other type of assignee fields are working fine. Any idea on how to resolve this? 

[John Funk]

Hey Thom,

I would go ahead and create a support ticket with Atlassian for that. I don't know of a reason why it would fail like that and not for other fields. The only difference being that Request Participants is a multi select field and the others are single select. 

https://support.atlassian.com/contact/#/

You might also try populating the field with Automation for Jira if you have some way of knowing who to put in there and not just do a search. You might even add your own name in there through Automation as a test and then see if you can update it to add others. Just a throught.  

[Thom Hassler-Forest]

Thanks for the answer, John! Will create a support ticket indeed. 

[John Funk]

Then please come back here and update what the solution was.  :-)

[Thom Hassler-Forest]

Here's the answer from Support: 

"I'm assuming that you are using the Request Participant field on a Software or a Business project. This field is specific on to Jira Service Desk project. Using this field on a non JSD project will have this error. Please refer screenshot below" 

So working as designed it seems! ;-) Will create a custom field for this instead then. 

[John Funk]

Ah, that makes sense. Thanks for circling back here and providing the solution!

[Caleb Ray]

Not the answer I was hoping for, but it sure was easy enough find the answer and saved me countless hours of frustration.

Thanks for sharing your findings from Jira!