"The operation couldn't be completed. ( error 5.)" when attaching photo

[Heather]

In the last week or so I started getting "The operation couldn't be completed. ( error 5.)" when attempting to attach a photo to an issue in Jira Cloud using v139.0.0 of the app on iOS. It could have started with v138.1.0. This occurs with both iOS 14 and iOS 15. I was always able to attach screenshots or videos to issues in Jira Cloud before. Now I have to email them to myself and attach them to the issue using Jira Software on desktop. This is very time consuming when reporting issues for iOS. Will this be fixed soon?

[Simon Stiefel · Accepted solution]

Hi Heather,

I am sorry you ran into an issue with our app.

In order for us to investigate more, could you please try to attach a photo again and then shake your device when you see the error message? That will take a screen shot and open our feedback form. Once you have sent the feedback back to us we can have a closer look.

Thank you,

Simon

[Heather]

Done

[Simon Stiefel]

Thanks Heather! We'll have a look and get back to you as soon as we know more.

[Simon Stiefel]

Hi Heather,

We investigated the issue and it looks like the app on your phone did not receive the most recent configuration.

Could you please try to force-kill the app from the app switcher, relaunch the app, wait for 30 seconds, force-kill it again and relaunch it again?

Please let me know if that fixes the issue.

Thank you,

Simon

[Heather]

Interesting. Yes that fixes it. Thanks! Not sure why my device wouldn't have received the configuration. I updated to iOS 15.0.0 on Sep 29, and then iOS 15.0.1 after that, so the Jira Cloud app has been relaunched several times.

[Simon Stiefel]

Glad to hear!

We're still looking into what could have caused this and will fix the problem in a future update.

Thanks,

Simon