"This version of JIRA is unrecognized by the Atlassian Marketplace" after change of JDBC driver

[Patrick Meier]

Hello

We installed Jira 7.9.1 last week on our own server. Yesterday morning it was still possible to add plugins (we installed Backbone Sync for Jira). After some issue with JDBC we changed from MySQL JDBC 8.x to 5.x. Further we adjusted a port number in the server.xml. Later we wanted to add some more plugins. However, we now see the following message: "This version of JIRA is unrecognized by the Atlassian Marketplace. It might be a non-standard build or be too new to appear." on https://<something.com>:8080/plugins/servlet/upm.

I also noticed that only version 7.9.0 is available when I go to the download center. What is going wrong here?

Thanks in advance.

[Andy Heinzer · Accepted solution]

It looks like you might have already found the answer, but for the sake of other users that might come across this post:  The change of the jdbc driver is unrelated to the message you are seeing.

The reason you are seeing this message is because Atlassian has pulled the 7.9.1 version of Jira from the site yesterday (May 7th).  There exists a pretty severe bug in this version, and other version (7.6.5, 7.7.3, 7.8.3, which have all also been pulled from the site).  For more details on this bug please see the report in https://jira.atlassian.com/browse/JSWSERVER-16572

This bug prevents Internet Explorer users from being able to use Jira Software boards in those versions.  However the Jira Software bug does not effect other browsers such as Chrome or Firefox.

That said, the long term solution to this problem is going to be to upgrade Jira to a fixed version such as 7.9.2 once it is released.   In the meantime if you do not have users that are required to use IE, I would not be too concerned that you see this error.   The marketplace warning could technically prevent you from being able to install/update add-ons for Jira in your version.   Ultimately, Atlassian recommends upgrading to fix this bug once the update has been released.

[Anthony Eghobor]

Hello,

do you know when the update will be released? We do not want anything preventing us from  installing/updating add-ons as we are currently integrating jira with some of our internal systems

Anthony

[Andy Heinzer]

@Anthony Eghobor Jira 7.9.2 was released last week on May 9th, release notes.  It's already available on our site.

[Steve]

I am not able to install new plugins or install Jira Service Desk.  We are in the midst of consolidating from Cloud and Server to DC.

[Andy Heinzer]

@Steve Please upgrade Jira to 7.9.2 to resolve this.

[Bryan Trummer - ReleaseTEAM]

We upgraded to 7.8.3 a few weeks ago, obviously before the release was pulled from the website. Is the only choice to stop this Marketplace from occurring is upgrading to 7.9.2? or if we upgrade to a different release 7.8.4 would we stop seeing the Marketplace message and able to install addons?

[Andy Heinzer]

@Bryan Trummer - ReleaseTEAM Upgrading to 7.8.4 would also resolve this problem.   Those versions (7.6.5, 7.7.3, 7.8.3, and 7.9.1) were all pulled from distribution and in turn they all suffer the same problem in regards to this marketplace error.  However any other version of Jira won't have this same issue.

[Bryan Trummer - ReleaseTEAM]

Good to know! Thank you 
@Andy Heinzer!

[Patrick Meier]

seems to be related with https://confluence.atlassian.com/jirasoftware/issues-resolved-in-7-9-1-949755869.html...