"We couldn't connect to your project" error configuring software release dates for a JWM project

[Nicolo_ Manzotti]

When I try to configure the software release dates for a Jira Work Management project's calendar, I receive the following error:

"We couldn't connect to your project. Make sure you're connected to the right network or contact your workspace admin for support."

I created the JWM project, and I should have all the required authorizations for the Jira Software project I'm trying to select as I've done the same things on another JWM project in the past.

Any ideas on how to solve this?

Thanks for your support :)

[Prachi Bolar]

Hi Nicolo,

Welcome to community :) 

I understand you are trying this feature : https://support.atlassian.com/jira-work-management/docs/surface-software-team-releases-in-business-team-calendars/ to be able to connect software project to your JWM project 

You’ll need to be the project admin to add software releases to a business team’s calendar.

You could you please confirm if you have the permission and trying to connect only one project ?

If all good, then please raise a ticket to https://support.atlassian.com/contact/ so that the team can further debug this

Thank You,

Prachi

[Nicolo_ Manzotti]

Hi Prachi!

Thanks for your fast reply, I've checked the permissions with our system administrator and can confirm I'm an admin of the only software project I am trying to connect.

 I'll raise a ticket to the support team then!