"You cannot create tasks in this project" error

[Vinzenz Bruckert]

I am getting the above error in projects that I just created but wasn't able to figure out why until now. 

I am admin for our Jira instance and I created the project. I made sure that I have the necessary rights but I cannot use the permissions helper because it requires a task to exist in the project, which there isn't since I just created it. 

Any ideas on what to check next? 

[John Funk · Accepted solution]

Hi Vinzenz - Welcome to the Atlassian Community!

In the Permission Scheme, make sure that you have Browse Project and Create Issue permissions. 

Typically, the Administrators (or jira-administrators) group is either granted those permissions or the Project Role - Administrators is and that group is in that Project Role. 

[Vinzenz Bruckert]

Thanks @John Funk . That already took me a step further. Apparently by default, the role and group "administrators", which I am in, was not assigned. Only Adminstrator role could create issues.

So I went to the permission scheme and wanted to "grant permission" to myself. However, I am not able to complete the update. When I click on "grant", nothing happens. Have you ever experienced that? I am attaching a picture of what I am seeing.

[John Funk]

As a Jira Administrator, I have not had an instance where I could not update a Permission Scheme. 

Can you get to the People section of the Project Settings? And if so, can you update that? 

Also, can you share a screenshot of who currently has Create Issues permission in the Permission Scheme? 

[Vinzenz Bruckert]

Thanks for the insight. It really does seem strange and has never happened to me either. 

- I do have access to the people screen and I can set new roles there for myself as well. However, none of the roles there match the default permission for creating issues. 

- Please see picture attached. 

[John Funk]

And you are in the Administrators group? And you are in the Project Role Administrators? 

[Vinzenz Bruckert]

Good questions. I am a bit uncertain about these. 

My role in the project is "Administrators". In Jira user management I am in the group "administrators". I am not sure whether Jira discriminates lower and upper case names in this context. Do you know that? 

[John Funk]

If you are in the Administrators project role, and that role is attached to both the Browse Project and Create Issue permissions, then I see no reason why you can't create an issue. 

Is ANYONE able to create one? 

[Vinzenz Bruckert]

Ok. So I still don't know what happened, but I simply applied a standard persmission scheme (since this is a company managed project) and voilà, it works. So it must really have been an issue with the permissions, even though I don't know what the issue was exactly.

[John Funk]

Great! Glad it is working for you now!

[Fabio Racobaldo _Catworkx_]

Hi @Vinzenz Bruckert ,

welcome to the Atlassian community!

Are u talking about a company managed or team managed project?

Fabio

[Vinzenz Bruckert]

Company managed. 

[Fabio Racobaldo _Catworkx_]

So, you need to have Create Issue permission in the related permission scheme.

[Vinzenz Bruckert]

Yeah, I figured that. However, that does not seem to work. Please see the other comment stream where we are talking about this as well. 

-> Thanks for your help!