"resolution" mssing from the status flow

[Mirela Todorova]

Hi

I created two identical projects, using the same setup of Isseu types, Priorities, Workflows, Screens, etc. 

However, I noticed that, when I resolve a ticket in one, it has a resolution, whereas the other doesn't >>

https://prnt.sc/BG_ag28ALEQY 

https://prnt.sc/_RJk4CBC0eLL

Does anyone know how I can fix this so that I have resolution set up ?

[John Funk · Accepted solution]

Hi Mirela,

Can you share the screenshots of your Workflows for each one for the transition to Done? Specifically the post functions, which is where the Resolution field would be getting set. 

[Mirela Todorova]

Hi, sure. 

Both projects reuse the same workflow: https://prnt.sc/dYiDhJaEsjn7 

https://prnt.sc/wMyXoML4AZ5Z

[John Funk]

Hmm, there is not even a post function there to set the Resolution. 

So in that case, go to the board, click the 3 dots menu to the upper right and choose Configure board. Do this for both boards. See if there is a box in one of the columns for Set resolution.

[Mirela Todorova]

I don't see this in either project 

https://prnt.sc/ZqKsusytqKVu

[John Funk]

So check the History of the issue that has a Resolution. When did it get set? And who set it? 

[Mirela Todorova]

I checked and saw that it was moved to Done by one of my colleagues in March

[John Funk]

Not the Status - the Resolution. 

[Mirela Todorova]

Hmm, I thought the resolution is set when the status changes to Done. There is no mentioning of resolution in the ticket's history, only the status.. or am I not looking where I should ?

[John Funk]

No, that is not an automatic thing. It should be set with a post function in the workflow. 

[Mirela Todorova]

Oh okay. Do you think I should go ahead and add a new post function for the resolution and that might help ?

[John Funk]

Definitely!

[John Funk]

@Mirela Todorova  - Did you get this sorted?

[Mirela Todorova]

Hi, since I do not know how to do that exactly, it will require some time for me to find out, which I didn't have enough of yesterday. I will allocate some time by EOW. Then I will know if it worked or not

[John Funk]

Sure - it's simple. Edit the workflow. Click on the transition to the Done status (the line that goes to the Done status). Then in the popup on the right that shows up, click on Post functions.

Then click on Add post function. 

Select Update Issue Field. 

Select the Resolution field. Then in the Field Value, select Done. 

Click Add and then Publish your workflow. Done!!

[Mirela Todorova]

Hi, I did all that and you are correct - it was easy and it did solve the problem - many thanks!