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"we couldn't load screens" Error

Christian Schneider
Christian Schneider
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September 30, 2021

Dear community,

after a Jira Upgrade vom 8.13 to 8.19.1, I get the following error, when trying to access the issue screen configuration page.

Administration -> Issue -> screens2021-09-30 08_42_43-cl1app-06-t.png

 

 

This seems to be the corresponding log: (attlassian-jira.log)

 

... 296 more
at com.atlassian.jira.rest.v2.issue.ScreensResource.getAllScreens(ScreensResource.java:439)
at com.atlassian.jira.rest.v2.issue.ScreensResource.getPaginatedFieldScreens(ScreensResource.java:462)
at com.atlassian.jira.rest.v2.issue.ScreensResource.prepareScreenBeans(ScreensResource.java:583)
at java.base/java.util.stream.ReferencePipeline.collect(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source)
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.copyInto(Unknown Source)
at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(Unknown Source)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)
at com.atlassian.jira.rest.v2.issue.ScreensResource.lambda$prepareScreenBeans$3(ScreensResource.java:580)
at com.atlassian.jira.rest.v2.issue.ScreensResource.lambda$getScreenBeanCrawler$1(ScreensResource.java:571)
... 5 filtered
at com.atlassian.jira.rest.v2.issue.ScreenBean.lambda$new$1(ScreenBean.java:56)
at com.atlassian.jira.rest.v2.issue.ScreenBean.expandFieldScreenWorkflows(ScreenBean.java:144)
at java.base/java.util.stream.ReferencePipeline.collect(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source)
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source)
at java.base/java.util.HashMap$KeySpliterator.forEachRemaining(Unknown Source)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)
at com.atlassian.jira.rest.v2.issue.ScreenBean.lambda$expandFieldScreenWorkflows$2(ScreenBean.java:141)
at java.base/java.lang.Long.valueOf(Unknown Source)
at java.base/java.lang.Long.parseLong(Unknown Source)
Caused by: java.lang.NumberFormatException: null
at java.base/java.lang.Thread.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
... 25 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 26 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 3 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
... 8 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 4 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215)
... 3 filtered
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 3 filtered
at com.resolution.atlasplugins.samlsso.servlet.SetSameSiteCookieAttributeToNoneAttributeFilter.doFilter(SetSameSiteCookieAttributeToNoneAttributeFilter.java:51)
... 5 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 19 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:83)
... 3 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
... 16 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 17 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 3 filtered
at com.resolution.atlasplugins.samlsso.servlet.RedirectToSsoFilter.doFilter(RedirectToSsoFilter.java:60)
... 43 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 8 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 32 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160)
... 14 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 1 filtered
at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
... 4 filtered
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker.lambda$_dispatch$0(DispatchProviderHelper.java:181)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
java.lang.reflect.InvocationTargetException
2021-09-30 08:48:05,867+0200 http-nio-8080-exec-13 url: /rest/api/2/screens; user: christian.schneider ERROR christian.schneider 528x88x1 136pih3 10.50.70.197,127.0.0.1 /rest/api/2/screens [c.a.j.rest.exception.ExceptionInterceptor] Returning internal server error in response

 

Any help is very much appreciated.

 

Chris

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Christian Schneider
Christian Schneider
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October 5, 2021

This seems to be a known bug:

[JRASERVER-72788] Adding a Screen to the Create Issue transition in a workflow will cause the Screens page to go blank - Create and track feature requests for Atlassian products.

 

When a screen is added to the Create issue transition in Jira, further attempts to navigate under Issues > Screens will result in the page not loading successfully.

 

I am not a native english speaker - but isn't there always a screen an a create transition?!

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Ramashry Ramashry
Ramashry Ramashry June 17, 2024

I have 8.20.25 but still facing same issue.

Like • ZPS GPM likes this
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Serhii Kremeznyi
Serhii Kremeznyi
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October 1, 2021

Same thing after upgrade to Jira 8.19.1 with exactly the same error:

... 277 more
at com.atlassian.jira.rest.v2.issue.ScreensResource.getAllScreens(ScreensResource.java:439)
at com.atlassian.jira.rest.v2.issue.ScreensResource.getPaginatedFieldScreens(ScreensResource.java:462)
at com.atlassian.jira.rest.v2.issue.ScreensResource.prepareScreenBeans(ScreensResource.java:583)
at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:578)
at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:913)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:474)
at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:484)
at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1655)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:195)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:195)
at com.atlassian.jira.rest.v2.issue.ScreensResource.lambda$prepareScreenBeans$3(ScreensResource.java:580)
at com.atlassian.jira.rest.v2.issue.ScreensResource.lambda$getScreenBeanCrawler$1(ScreensResource.java:571)
... 5 filtered
at com.atlassian.jira.rest.v2.issue.ScreenBean.lambda$new$1(ScreenBean.java:56)
at com.atlassian.jira.rest.v2.issue.ScreenBean.expandFieldScreenWorkflows(ScreenBean.java:144)
at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:578)
at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:913)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:474)
at java.base/java.util.HashMap$KeySpliterator.forEachRemaining(HashMap.java:1603)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:195)
at com.atlassian.jira.rest.v2.issue.ScreenBean.lambda$expandFieldScreenWorkflows$2(ScreenBean.java:141)
at java.base/java.lang.Long.valueOf(Long.java:1144)
at java.base/java.lang.Long.parseLong(Long.java:655)
Caused by: java.lang.NumberFormatException: null
at java.base/java.lang.Thread.run(Thread.java:834)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
... 25 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 26 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 3 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
... 8 filtered
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 5 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 19 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:83)
... 3 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
... 16 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 17 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 43 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 8 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 4 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 36 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160)
... 14 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 1 filtered
at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
... 4 filtered
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker.lambda$_dispatch$0(DispatchProviderHelper.java:181)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
java.lang.reflect.InvocationTargetException
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