recover deleted jira item

[Steve Hill]

I had a bugged out done column that was not archiving items off, so I deleted a bunch of tickets to fix the issue. How can I get them back is there a way to recover from backup?

[Mohamed Benziane · Accepted solution]

Hello @Steve Hill 

Since you're on cloud you can try to open a request to ask Atlassian if they can provide you a backup but your chance are very small.

In Jira when you delete an issue or project is gone forever, unless you have a backup you can't recover what you deleted.

[Christopher Harris]

It really amazes me Jira employee's can state this missing fundamental software feature so confidently as a statement of fact and then just move on.  Disturbing.

[Mehmet A _Bloompeak_ · Accepted solution]

Atlassian recently introduced the trash feature for projects. It will keep deleted projects and its issues in trash for 60 days. So that you can recover a deleted project in 60 days.

However,  if you delete only the issues, the deleted issues are lost forever. For that specific need, we built Restore Deleted Issues app. It keeps track of when and who deleted the issues.You can view and restore summary, description and comments except attachments.

[Christopher Harris]

Jira, please consider including individually deleted issues in the trash feature.  Clearly your trash feature is incomplete and this area continues to be a blindspot for the product.