search for jira issue with title "CLS-S-OG2-AP06 offline"

[Christian Schneider]

Hi,

I know the difference between the different search options provided in jira.

Search syntax for text fields | Jira Software Data Center and Server 8.19 | Atlassian Documentation

One of my users was looking for a ticket, but he didn't knew the exact name. He only remembered part of the name of the asset: "CLS-S-OG2".

We tried different search strings, but non was successfull.

• CLS-S-OG2-AP06*
• CLS S OG2
• CLS-S-OG2*
• *CLS-S-OG2*
• ...

Only if you search for the exact string of the title "CLS-S-OG2-AP06 offline", the search is successfull.

How do I need to search for this ticket, of I only remember part of the title?

Any help is very much appreciated.

take care,

Chris

[Christian Schneider]

Thank you both for your inputs. Unfortunately, it does not work.

When using JQL, this does not provide any results:
project = "Helpdesk ICT" AND summary ~ "CLS-S-OG2"

This JQL does find the looked for ticket: 
project = "Helpdesk ICT" AND summary ~ "CLS-S-OG2-AP06 offline"

In the above linked documentation, it says that the dash "-" is a special character.

Special characters aren’t stored in the index, which means you can’t search for them. The index only keeps text and numbers, ...

How does this impact on my search string?

Is there some setting that I have to configure? (Index language, word stemming, ...)

[Christian Schneider]

Update: I just tried the following JQL, which successfully delivers the wished ticket:

summary ~ "CLS" AND summary ~ "offline"

Where as this JQL does not deliver any results.

summary ~ "CLS" AND summary ~ "AP06"

This is very annoying...

[Chris Thomas]

It's entirely possible I never searched for a dash.

Out of curiosity, copy the "CLS-S-OG2-AP06" right from the ticket and paste it into the search bar and see what happens.

[Christian Schneider]

no, no results are shown in the quick search preview.

[Jose Luis Gaitan]

Hello, @Christian Schneider ;

Have you tried using ~ ?

(summary ~ "CLS-S-OG2") for example.  I'ts the best way when you don't remember the complete name...

Try to complete the search with other fields you know, like the project name, a label, etc.

[Chris Thomas]

Do you mean just typing in the search box? That's always been hit or miss for me.

Try the following JQL:

project = "XXXPROJECTXXX" AND summary ~ "CLS-S-OG2"

You can also change summary to description.