setReporter() function never works

[Edward Greathouse]

I have a very easy script implemented as a post-function upon issue creation.

 

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Origin")
def cfValue = issue.getCustomFieldValue(cf)

if (cfValue == 'Support') {
 issue.setReporter(sthomson)
 }

I have also tried issue.setReporter('Steve Thomson'), but that did not work either.

In addition, I did have logging in place and confirmed that "cfValue == 'Support'. Here is the script with the logging:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import org.apache.log4j.Level
import org.apache.log4j.Logger

def myLog = Logger.getLogger("com.onresolve.jira.groovy")
myLog.setLevel(Level.DEBUG)

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Origin")
def cfValue = issue.getCustomFieldValue(cf)

myLog.debug("Origins value: " + cfValue)

if (cfValue == 'Support') {
 issue.setReporter(sthomson)
 }
else {
 myLog.debug("Did not update the reporter because value of Origin field was not Support")
 }

Please help.

[Mark Markov · Accepted solution]

Hello @Edward Greathouse

The thing is that method setReporter accepts ApplicationUser object. You ll need to get it first. Like this

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Origin")
def user = ComponentAccessor.getUserManager().getUserByName("Steve Thomson")
def cfValue = issue.getCustomFieldValue(cf)

if (cfValue == 'Support') {
    issue.setReporter(user)
}

and place your postfunction before change history postfunction. 

[Edward Greathouse]

Thank you Mark, I thought it was something simple like that.

One more thing, it appears I'm not making inside the "if" statement at all. Here are the logged messages:

2018-08-22 06:56:11,513 DEBUG [jira.groovy]: Origins value: Support
2018-08-22 06:56:11,513 DEBUG [jira.groovy]: Did not update the reporter because value of Origin field was not Support

[Mark Markov]

Try to cast value to string directly, like this

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Origin")
def user = ComponentAccessor.getUserManager().getUserByName("Steve Thomson")
def cfValue = issue.getCustomFieldValue(cf).toString()

if (cfValue == 'Support') {
    issue.setReporter(user)
} 

[Edward Greathouse]

I was able to get past the string comparison by casting the custom field value to a string. However, It appears the "user" is returning null.

@Mark Markov, the user "Steve Thomson" is an active directory user who is using Jira with his active directory credentials. Is there a special way for retrieving his user account?

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import org.apache.log4j.Level
import org.apache.log4j.Logger

def myLog = Logger.getLogger("com.onresolve.jira.groovy")
myLog.setLevel(Level.DEBUG)

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Origin")
def user = ComponentAccessor.getUserManager().getUserByName("Steve Thomson")
def cfValue = issue.getCustomFieldValue(cf).toString()

myLog.debug("Origins value: " + cfValue)

if (cfValue == "Support") {
 issue.setReporter(user)
 myLog.debug("Updated reporter to: " + user)
 }
else {
 myLog.debug("Did not update the reporter because value of Origin field was not Support")
 }

Here is the log:

2018-08-22 07:07:46,964 DEBUG [jira.groovy]: Origins value: Support
2018-08-22 07:07:46,964 DEBUG [jira.groovy]: Updated reporter to: null

[Edward Greathouse]

Update*

I changed "Steve Thomson" to "sthomson" and I'm now getting this in the log:

2018-08-22 07:13:13,009 DEBUG [jira.groovy]: Origins value: Support
2018-08-22 07:13:13,025 DEBUG [jira.groovy]: Updated reporter to: sthomson(steve.thomson)

 
However, the issue still has the reporter as me when I create it. We are getting close. I will post screenshots of where I have the post function and the issue I tested it with.

[Edward Greathouse]

[Mark Markov]

Okay, lets try to store changes manually via IssueManager

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.MutableIssue
import org.apache.log4j.Level
import org.apache.log4j.Logger

def myLog = Logger.getLogger("com.onresolve.jira.groovy")
myLog.setLevel(Level.DEBUG)

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Origin")
def user = ComponentAccessor.getUserManager().getUserByName("sthomson")
def cfValue = issue.getCustomFieldValue(cf).toString()

myLog.debug("Origins value: " + cfValue)

if (cfValue == "Support") {
    issue.setReporter(user)
    ComponentAccessor.getIssueManager().updateIssue(user, issue, EventDispatchOption.ISSUE_UPDATED, false)
    myLog.debug("Updated reporter to: " + user)
}
else {
    myLog.debug("Did not update the reporter because value of Origin field was not Support")
}

[Edward Greathouse]

Hi @Mark Markov,

I fixed it by adding the post funciton to the top of the que. Thank you so much for all the help!

[Edward Greathouse]

Fixed!

Once I moved the post function to the top of the list, I now see "Steve Thomson" as the reporter.

Thank you!