status changed to closed during does not work post JIRA upgrade to 7.11

[Vishal Mallick]

Hi, 

We recently migrated to JIRA 7.11 and one of my search filter is now not working as before.

project = "xyz" AND status in (Closed) AND type = RCA AND status changed to closed during (2018-01-01, 2018-12-31)  AND "T3 Owner" = abc ORDER BY updated DESC, priority DESC

Earlier it used to fetch me all the JIRA tickets based on the condition but right now it is only fetching 7 records not sure what changed with the migration.

Any help is highly appreciable.

Regards,

Vishal

[Sid]

Try after reindexing the project, it might fix the issue

[Vishal Mallick]

Hi Team, 

This has certainly not helped, even after multiple re-indexing, the issue still persist also with each re-indexing it is taking hours (10 hrs) to finish re-indexing. Can we get some help on how we can resolve this as this is hampering our project planning and day to day work.

[Vishal Mallick]

We are currently facing issues after our JIRA upgrade  v6.3 to v7.11, here is the list of issues that are currently being faced by our team. These are as follows:

1. JIRA code formatting is not working eg. {code} {code}
2. JIRA JQL seems to be not working for following filters.

Eg: project = "Project" AND status in (Closed) AND type = RCA AND status changed to closed during (2018-01-01, 2018-12-31) AND "T3 Owner" = xxxx ORDER BY updated DESC, priority DES

&

“project = xxx AND (fixVersion = "xxx.0 Release" OR "PM Target Release" = xxx OR fixVersion = "xxxx") AND ("Doc: RN New Features Status" in ("Awaiting Start", "In Progress", Unknown, EMPTY) OR "Doc: RN Resolved Issues Status" in ("Awaiting Start", "In Progress", Unknown, EMPTY)) AND Status = Closed AND issueType not in (Testing, "Testing (Subtask)", "Bug Task", Sub-task, Task) ORDER BY key ASC”

Is returning wrong results in spite of doing re-indexing multiple times.

    3. The comment toolbar is not showing up in the comment section.

Data in the structured query gets corrupted more often, Re-indexing the project did not help much

Re-indexing is taking longer time (day by day)

[Vishal Mallick]

If we can get one of the technical team to get on a call and get this looked into, I would be happy to facilitate a call with my team (Operative).

[Sid]

Hi @Vishal Mallick,

If you want help from Atlassian, please open a support ticket. Only Atlassian gives the on call support. Community is getting support or answers from other Atlassian users

https://support.atlassian.com/contact/#/

[Sid]

Also @Vishal Mallick, Did you check if all the plugins that are available in previous version are enabled in the latest version? Make sure all plugins are available/supported and enabled in the current version as well