Hello @Akshay Pal
If I understood correctly, you need to restrict the users to be able to move the issue from Done to Reopen status, or any other status.
This could be done in workflows. The reason this is done because, your workflow is set to have the "All" transitions included meaning that users can move the issues across the board whenever they want to.
in order to stop this, you need to modify your workflow:
1. Since you cannot edit the active workflows, you need to make that workflow inactive, by changing the workflow scheme (use a different scheme as a temporary one)
2. From settings to go to the workflows and then to choose the Inactive Workflows tab - from there you need to find your workflow that you have currently disabled
3. Select that workflow and edit it in the diagram view - in order to disable the "All" transitions, you need to uncheck the box "Allow all transitions" - but this will require a transition
4.In order to create a transition, click on the status and you will see some dots around, drag and drop from one status to another until you see the arrow - this creates a transition where you need to give the name of the transition - for screens, you won't be needing any
5.Do this for every status until you reach the Done status
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.