topics in Structure page showing unavailable item

[Chatchai Aeimtoum]

Structure page not working 

The topic display with unavailable item for some users

  how to fix?

[Egor Tasa [ALM Works]]

Hi Chatchai,

The most probable cause for this issue is that the users in question do not have Jira access to the issues marked as Unavailable, but can still see their children in the Software structure. Providing access to these users or reformulating the structure (how - depends on the usecase) would be needed to remove Unavailable items, but it may not be necessary if the users only need to access children items here.

Regards,
Egor Tasa

ALM Works

[Poojaa Sudhakaran]

Hi Egor,

Is there a way where we can hide the "unavailable items" in Structures view?

Thanks,

Poojaa

[Egor Tasa [ALM Works]]

Hi Poojaa,

Hiding Unavailable items means hiding their children. If you can hide those, then you will hide Unavailable items as well. Note though that in some cases Unavailable items are shown as such only to some users, while others see the actual issues there.

Regards,
Egor

[Poojaa Sudhakaran]

Thanks Egor,

Let me quickly brief you the scenario which I'm trying to implement.

I've created a structure that displays all the issues and grouped by project, displaying all projects and issues underneath it. This structure will be global and all users can view this. The structure displays the projects for which the user has access to and remaining projects are displayed as "Unavailable Items". 

My requirement is, the user should only see his project data and unavailable items should not be visible.

Is this something feasible? 

Thanks,

Poojaa

[Egor Tasa [ALM Works]]

Hi Poojaa,

The user must be able to see something under those unavailable items or they would not be displayed. You should be able to use transformation filter S-JQL: ancestorOrself not in item(* , Unavailable) to hide the whole branch.

Regards,
Egor

[Poojaa Sudhakaran]

Thanks Egor, I was able to debug based on your input.

Am also grouping the structure based on Teams. So, it's like issues --> grouped by Teams --> grouped by project. If 2 projects have same value for this Teams field then it get's displayed as "Unavailable item". Here, Teams is a custom single select field.

I've tried using s-jql query that you provided but still, I'm able to view those - PFB screenshot.

Thanks,

Poojaa

[Egor Tasa [ALM Works]]

Sorry, Poojaa, I wrote too soon,

S-JQL or JQL will not help us here as Unavailable Item cannot be referenced. But it seems you have empty folders under it, so let's try not (not item(issue) and leaf) - it will remove all empty non-issues.

Regards,
Egor

[Poojaa Sudhakaran]

Thanks Egor.

I tweaked the query little bit: not (not item(issue) and leaf) and leaf 

This worked for me. But I was able to make this work only in Quick Transformation. The same query on putting under Automation, doesn't work. Any thoughts?

Regards,

Poojaa

[Egor Tasa [ALM Works]]

Hi Poojaa,

This is because grouping is happening after filtering in Automation, but Transformations are applied after all generators have run. We plan to eventually make possible to change the order of generators, but no dates yet.

Regards,
Egor