unable to JIRA Query all the issues reported by a user with "Revoke site access"

[Rajendran.Chandrasekaran]

An employee has resigned, so we do "Revoke site access".

now this ex-employee cannot access the site and hence his license is also reusable by another new employee.

Currently the JIRA Query, reporter = (does not show the ex-employee)

now, my question is,

1. Is there a way where i can still JIRA Query to fetch all the bugs this ex-employee has reported?

2. Is there an option to just inactivate the user, so that I can query his reported items?

[Max Foerster - K15t · Accepted solution]

Hi @Rajendran.Chandrasekaran and welcome to the community! :)

You can try to search for any issues with the reporter being inactive, add the following JQL to your query:

reporter in inactiveUsers()

Depending on the number of inactive users, the search will return more issues than necessary, but at least you will get the right ones as well.

To narrow the search down to only the specific user, use this workaround:

• Try the search above and head over to the profile of the inactive user
• Copy the User ID, looking something like this 557058:c0243863-388b-4f85-b89e-a3c99854854d
• Search for "reporter = UserID" with the ID from above

I hope that helps. :)

Best, Max

[Alex Koxaras _Relational_]

And to add to what @Max Foerster - K15t said, when you hover over a deactivated user, simply click "Reported issues" and you'll get a list of all issues reported by that user:

[Max Foerster - K15t]

Ha, that's cool @Alex Koxaras _Relational_ , never noticed it in the UI. It even changes to "Assigned issues" if applicable.

[Alex Koxaras _Relational_]

Nice! Didn't know about it either :D lol

[Rajendran.Chandrasekaran]

thank you so much @Max Foerster - K15t  and @Alex Koxaras _Relational_ 

This helped in extracting the user id of an inactive user.