unable to access Jira, shows Maintenace window

[Fatima AlZarooni]

Hello everyone, 

Im receiving the below error while accessing my project 

please tell me what could have been gone wrong, or this is really related to site Maintenace 

Note: I'm in Middle east region and not Singapore or Nothern America as mentioned in the maintenance window.

thankyou 

[Prachi Bolar]

Hello Fatima,

Welcome to community :) 

Please check this 

https://community.atlassian.com/forums/Announcement-articles/Upcoming-Maintenance-Notification-for-Jira-and-Confluence/ba-p/2973795

Thank You,

Prachi

[Fatima AlZarooni]

Hello @Prachi Bolar  ,

Hi @Akhand Pratap Singh, actually this is showing now since yesterday as per the window they mentioned its 120 minutes. but since yesterday its already 24 hours. and we are not in same region as mentioned 

[Prachi Bolar]

Thank you for your reply :) 

In this case please reach out to support here : https://support.atlassian.com/contact/#/

team will have to validate your instance from the backend to see why its still on maintenance and what the issue is 

Thank You,

prachi

[Akhand Pratap Singh]

Hello @Fatima AlZarooni ,

Good day, welcome to Atlassian Community

There are certain releases for which Atlassian needs downtime and it can't be avoided.

You might be in middle east region but is your instance timezone also same?

Please review: What is a maintenance window? | Atlassian Support

[Fatima AlZarooni]

Hi @Akhand Pratap Singh, actually this is showing now since yesterday as per the window they mentioned its 120 minutes. but since yesterday its already 24 hours. 

[Akhand Pratap Singh]

Hey Fatima, 

If it is more than 24 hours on Standard plan, you better reach out Atlassian Support from https://support.atlassian.com/