unable to get emailaddress from custom field for multi user picker

[Muthukarunakaran_Dharmaraj]

Hi,

I am facing an issue getting an email address for multi user picker custom field.

The following is the code snipped from atlassian site but it doesn't given an email address

{{#issue.users}} {{displayName}} ({{emailAddress}}) {{/}}

Please note: users is a multi user picker custom field.

My use case is, once the users custom field selected with users, i shall be able to sent an email to them.

Any help on this would be highly appreciated. 

[Thorsten Letschert _Decadis AG_]

HI @Muthukarunakaran_Dharmaraj ,

Are you referring to a team-managed (formerly next-gen) project? If so, you might have run into https://codebarrel.atlassian.net/browse/AUT-1830

[Muthukarunakaran_Dharmaraj]

Hello,

Yes you are very correct. My project is a team-managed project. Thanks for sharing the link, but i am unable to get anything from the link. It looks the defect is raised and no resolution yet. Is that right?.

Regards,

Muthu

[Suprija Sirikonda _Appfire_]

Hi @Muthukarunakaran_Dharmaraj ,

You can use Jira Misc Workflow Extensions (JMWE) add-on for your requirement.

To send email to users in a multi user picker field, add "Email issue(s) (JMWE app) " post-function on the desired transition. Under "Recipients", in "Users in field(s):" select the multi user picker field : 

In the above screenshot, the email will be sent to users in the "Developers" multi user picker field.

Refer to our documentation : Email issue(s) (JMWE app)

Hope this helps!

Thanks,

Suprija

[Muthukarunakaran_Dharmaraj]

Hi Suprija,

Thank you for your time to respond with details. Since, JMWE app is a licensed and we will not be able to go with this. Is there any other way which we can get the emailAddress through SMART values?. By the way I am using next-gen project. Thank you in advance.

Regards,

Muthu

[Suprija Sirikonda _Appfire_]

Hi @Muthukarunakaran_Dharmaraj ,

As you are using team-managed (formerly next-gen) project - there is an open bug for the issue - https://codebarrel.atlassian.net/browse/AUT-1830

Thanks,

Suprija

[Muthukarunakaran_Dharmaraj]

Hi Suprija,

Thanks for the response and point to the bug. It looks the bug is open on last year Jan 2020 and no resolution to this.  Do you have any idea? when would this defect fixed (sorry in case if i have asked the wrong question). 

The reason for asking this is, in my project i have many custom field which are single user picker list and multi user picker list for which I need an email address. If this bug is fixed this would save my time. Thank you.

Regards,

Muthu  

[Suprija Sirikonda _Appfire_]

Hi @Muthukarunakaran_Dharmaraj ,

For updates on the bug fix, you would need to reach out to Atlassian Support and they'll be able to provide you the ETA for the bug fix release.

Thanks,

Suprija