unable to open issues

[gagan m s]

Hello ,

lately we are facing a peculiar problem in our JIRA software.

i'am unable to open only 3-4 issues.

when i click on the issue the screen stays idle and nothing happens.

there has been no change in permission or workflow and tried disabling and enabling the plugins without any success.

any help is appreciated.

[Alexey Matveev]

Hello,

Did you try to reindex your Jira instance, just in case? You should look in the atlassian-jira.log for errors. 

[gagan m s]

Hello Alexey,

i re-indexed the project.

however to re-index the whole istanceit would take more than 10-15 hours which is not feasible for us.

in the log i found below error

An error occurred while trying to run service with ID '55170

[Alexey Matveev]

Could you provide the whole error message?

[gagan m s]

2018-09-10 12:50:12,544 Caesium-1-1 ERROR anonymous    com.deiser.jira.exporter.clean.service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service with ID '54970'. This method is not supported in an UnloadableJiraServiceContainer
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer
    at com.atlassian.jira.service.UnloadableJiraServiceContainer.setLastRun(UnloadableJiraServiceContainer.java:86)
    at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:71)
    at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
    at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
    at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
    at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
    at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
    at java.lang.Thread.run(Unknown Source)

2018-09-10 12:50:12,560 Caesium-1-1 ERROR anonymous    com.deiser.jira.exporter.clean.service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service 'com.deiser.jira.exporter.clean.service'. This method is not supported in an UnloadableJiraServiceContainer
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer
    at com.atlassian.jira.service.UnloadableJiraServiceContainer.run(UnloadableJiraServiceContainer.java:98)
    at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
    at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
    at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
    at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
    at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
    at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
    at java.lang.Thread.run(Unknown Source)

2018-09-10 12:50:12,560 Caesium-1-1 ERROR anonymous    com.deiser.jira.exporter.clean.service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service with ID '55170'. This method is not supported in an UnloadableJiraServiceContainer
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer
    at com.atlassian.jira.service.UnloadableJiraServiceContainer.setLastRun(UnloadableJiraServiceContainer.java:86)
    at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:71)
    at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
    at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
    at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
    at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
    at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
    at java.lang.Thread.run(Unknown Source)

[Oscar Esquivel Serna]

Hola,

Llegaste a revisar el log Alexey Matveev _Appfire ¿??