update custom field when due date is updated

[Aditya Aryasomayajula]

Hi

I would like the user to fill in a custom field text box (example reason for change) when the due date on an issue is updated. It would be nice to have a pop up if possible to update the text field with the reason for change. Is it possible to do it? I have come so far with the automation but does not really work...

Any help is highly appreciated. Thanks.

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi Aditya,

I can confirm that it is not possible to force a pop up inside of Jira Cloud with ScriptRunner for Jira Cloud when an issue is updated like you can do with ScriptRunner for Jira Server with the Behaviors feature.

The reason we are unable to provide this functionality is due to the restricted functionality and API's which Atlassian provide inside JIRA Cloud, due to the fact that Atlassian only provide a Rest API in Jira Cloud and not the same Java API that the server version contains.

You can see more detailed information on the differences between ScriptRunner for JIRA Cloud and ScriptRunner for JIRA Server inside of the documentation page located here.

However, I can confirm with ScriptRunner for Jira Cloud you could write a Script Listener configured to fire on the Issue Updated event to update the field when the Due Date field value changes but this would be similar to what you are currently doing with Automation for Jira. 

I hope this information helps.

Regards,

Kristian

[Aditya Aryasomayajula]

Thanks for the answer.

[John Funk]

Hi @Aditya Aryasomayajula  - Automation for Jira cannot force pop-ups to show up or force users to populate fields. It only performs actions once something initiates an action. 

The only thing I know of that does that is ScriptRunner Behaviors, but last I heard, Behaviors was only available for the Server version of Jira and not Jira Cloud. 

[Vikrant Yadav]

Hi @Aditya Aryasomayajula  for this script runner plugin in required and you have set field behavior to achieve this. 

https://community.atlassian.com/t5/Jira-questions/Require-comment-on-Due-Date-change/qaq-p/727327

https://community.atlassian.com/t5/Jira-questions/Display-a-Field-if-a-date-field-is-changed/qaq-p/969766

[Aditya Aryasomayajula]

Thanks Vikrant. Is there any way I could achieve this with Jira automation? I do not want to install any add-ons for this purpose.