upgrading from JIRA 9.17 to JIRA 10 initial install was using the EXE on windows as a service

[Patricia Bascom]

I am trying to follow the upgrade directions for a manual install but it doesn't work for a server that has had all JIRA installs done with the exe.  now that the exe is no longer being supplied I can't figure out how to upgrade JIRA from 9.17.1 to 10.0.0.  I extracted all the files and copied them to /Jira install/ and copied the JDK 17 files to the /Jira install/jre folder.  I updated the permissions for the service account.  JIRA will not stay running but I'm not seeing anything in the Application logs.

Do I need to also update tomcat? 

Has anyone done the transition from using exe to the zip?

[Petr AST]

Hi @Patricia Bascom 

Have you figured out how to update without an installer but through a zip archive?

[Patricia Bascom]

@Petr AST 

Not yet, I will start again tomorrow. I had to do the latest update for 9 today on operations.

[Patricia Bascom]

@Petr AST , We are still looking, it looks like I need to install some things (JAVA) to make sure things are pointing to the right areas

[Petr AST]

@Patricia Bascom Hi Patricia, 

Any news, were you able to update the system?

[Ralf Fehling]

Hey Patricia, 

https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-windows-from-zip-file-938846839.html

"Tell Jira where to find your <home-directory> when it starts up. There are two ways to do this"

Best regards

Ralf

[Ralf Fehling]

I would expect you to have to store the javahome.

https://confluence.atlassian.com/jirakb/how-to-change-the-java-version-used-by-jira-765594330.html

[Patricia Bascom]

@Ralf Fehling ,  do you have to make a new directory every time you upgrade, or can you just copy the new files into the current install directory?  Also do I need to update Tomcat? I didn't see that in any of the documentation.  

[Ralf Fehling]

In principle, you only have to take over the configuration of the installer itself. In other words, jira home remains unchanged, but must be entered in the configuration file. The same applies to java home. You can also save the jdk outside of jira. 

[Patricia Bascom]

@Ralf Fehling 

I'm sorry if this is a stupid question.  But can I copy the JIRA 10 files to the current JIRA 9 install directory and the which installer and configuration files are you talking about (exact names)? 

I was thrown into this application and I'm still learning my way around the system. 

[Ralf Fehling]

@Patricia Bascom 

Hi Patricia,
I have a Windows instance that I have installed with the installer and a Unix instance that I install with the archive. Both instances are version 9.12.8, so I don't have any practical experience with Jira 10 yet, but the Windows archive won't behave any differently.

As you can see in the screenshots, the Windows installer has taken over some of the configurations so far. Jira_Home and Java_Home were set.

You never have to move your data (Jira_Home). You just have to show Jira where to look ;) (jira-application.properties or setenv.bat). In setenv.bat you can also use SET to fill the variable Java_Home with any path (can be done directly in the first line).

Translated with DeepL.com (free version)

Best Regards
Ralf

[Paweł Beling]

Hello There @Patricia Bascom  and @Ralf Fehling ,

I have a questions due that this Atlassian guides how to make now upgrade from .zip are not so clear.

I am exactly in this same situation as Patricia and I am struggling:

1.As I understood from Atlassian there is no possibility that the files from .zip can be just copied to current Jira home directory folder , furthermore current folder with Jira 10.0.1 should be placed outside of current Atlassian folder right?

2.What with application data folder? there are dbconfig.xml i.e., Will Jira build on it's own and later on just in new created files including dbconfig.xml just put data of database etc? My assumption is that it will be created freshly when you first run of Jira?

3.I have a Confluence also connected to jira 9.17.3 my assumption is there will be no problem if jira will be in different folder right?

4.Next thing->Jira as a service now won't be available because of suggestion of Atlassian to make upgrade to 10.0.1 the best would be uninstall Jira incl. Jira as a service and after upgrade jira will be started from start-jira.bat right?

Thank you in advance for your answers.

Regards

Pawel

[Ralf Fehling]

https://confluence.atlassian.com/adminjiraserver/important-directories-and-files-938847744.html

https://confluence.atlassian.com/adminjiraserver/upgrading-jira-manual-938846939.html

1. It is not recommended to overwrite the files in the installation directory. On Linux, I delete all the contents of the directory and unzip the new files into it. 

2. They are intentionally two different directories. If you don't specify a data directory, Jira will assume a clean installation. That's why elementary files have to be manually overwritten after unzipping.

3. The HTTP(S) connection doesn't care about the runtime.

4. What do you do when your server restarts? If you don't want to start jira manually, you should install the service after installation. So yes, uninstall service, uninstall jira, install jira, modification files and install service.

Best Regards Ralf 

[Petr AST]

@Ralf Fehling Hi Ralf,

Can you tell me what files need to be changed to run the update?

I changed these files jira-application.properties and setenv.bat, but when I try to run start-jira.bat I get the error

Neither the JAVA_HOME nor the JRE_HOME environment variable is defined. At least one of these environment variable is needed to run this program

What am I doing wrong?

Thank you in advance!