user has no application access but needs to email a jira request

[Jody Williams]

FYI:  I  just manage some jira projects, I'm not a jira administrator.  We are running jira 7.13.11  and jira is connected to our Active Directory Database, so anyone in our AD has a jira account as well.  But not everyone has "Application Access"   Our project is setup so that a user not in AD can email a request to jira.  However, if someone is in the AD and does not have application access, their email bounces with an error of 

The error was:
------------------------
"Cannot create issue due to invalid license: [Sorry, you can't create any issue
s right now, as you need to have access to a Jira application to be able to cre
ate issues. To gain application access you need to be a member of a group assig
ned to an application.]"

------------------------

Is there a way to allow them to email a request without logging in?

Thank you!

[Trudy Claspill · Accepted solution]

Hello Jody,

I work with JIRA Cloud now, but I previously worked with JIRA Server.

As I recall, if your issue needs to be created in a Software type project, the email of the sender must be associated to a JIRA account that has logged in and received a license.

However, if your issue can instead be created in a Service Desk type of project, then such a project can be set up to allow creation of issues from emails from users who have not logged in to the application.

[Jody Williams]

Thanks!  I'll ask the users if they want to switch to a Service Desk project.