what is jira-software-user versus just jira-user

[Darren Weaver]

Confused- we just copied prod to dev to refresh our dev instance and there are no issues showing up unless we put the user in the group jira-software-user.

[Mikael Sandberg · Accepted solution]

The default user group in Jira used to be jira-users, but since you now have three different flavors of Jira there are now three groups (jira-users, jira-software-users, jira-servicedesk-agents). You can use your own groups to define what application access the group has.

[Darren Weaver]

how do I do that?

[Mikael Sandberg]

You can manage application access under Administration > Applications > Application Access. See Manage group access to applications for more information.