when linking an issue to a JSD ticket, it sets the Resolution field to Fixed

[Kari Styles]

I am trying to configure our new Jira Service Desk instance, and this is becoming a sticking point.  While in a Jira Service Desk issue, I link a Jira Software card using the "is caused by" reference.  Then, the Resolution field is automatically changed to Fixed.  How do I stop this behavior?  I do not have any automation set up that would trigger the resolution field to update.  Is there another place, maybe a Global setting, where this value can be found.

The more frustrating thing is that once the Resolution status is set to Fixed, I am unable to change it back to Unresolved.

[Jack Brickey]

Kari, have you found the answer as yet. It sure seems to be an automation to me. Can you share what automations you have in place? If there is a transition involved then I would suspect a post-function. Maybe you have an automation that is transitioning the issue and a post function is setting the resolution?

[Kari Styles]

I have been unable to find an answer.  I only have 3 automations for this project: Set priority when a certain type of issue is created, set a custom field to a certain value upon new issue creation, and send an automatic notification after 5 days of inactivity.

I have no post-functions in the workflow.  

[Jack Brickey]

My only guess here is that some form of script/automation is causing this. can you:

1. indicate if you are on server or cloud
2. share what addons you have installed
3. share an image of your workflow w/ transition labels

[Kari Styles]

We are on cloud

We have no addons at this time