when user selects particular value in custom field then few fields should populate automatically.

[Sachin Guttala]

• we have  "Defect Origin" field to classify the source of the defect as QA, DEV, TAC, or PLM.

• When "Defect Origin" is set to TAC while creating ticket, the following additional TAC-specific fields will be displayed and required:

• Hardware Dependency: Yes / No

• Topology Requirement: ≤6 nodes / >6 nodes

• Configuration Complexity: CLI / Netconf / Minimal / Medium / Complex

• Traffic Dependency: Yes / No

• Investigation Summary Report Attached: Yes / No

• Existing Workarounds: [Free text]

• Frequency of Occurrence: Intermittent / Consistent

please suggest way to do this.

[Akhand Pratap Singh]

Hello @Sachin Guttala ,

Welcome to Atlassian Community

Have you tried using form feature which is now available for Jira Software as well?

Where to find?

Go to Project Settings--> Issuess --> Advanced Forms for Jira

Rest you can refer: https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/, on how to create and all.

You can link it to any specific issue type.

[Sachin Guttala]

Hi @Akhand Pratap Singh i am not able to see Advanced forms in our Software projects.

[Akhand Pratap Singh]

Do you have Premium or above Subscription?

You can check with Atlassian from https://support.atlassian.com/ and see if this feature is yet enabled for your instance or not, and request for it if not enabled yet (if that is possible)?

[Marc - Devoteam]

Hi @Sachin Guttala 

In the project settings under features is the forms option enabled, if so then exit the project settings and on the project side bar the Forms option should be available.