where can I request disaster recovery time objectives

[Edward Struzenberg]

I need to report on RTO/RPO for the hosted Jira solution. As the SOC2 skirts these questions, where can I find these numbers or who do we need to contact?

[Jack Brickey]

See if this helps - cloud-uptime-guarantees-and-slas 

note that you appear to be on standard so no guarantees are in place. 

[Edward Struzenberg]

As of February this is no longer the case.