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why does there's a change in the text of an custom field? how to resolve it

phalgun_reddy
Contributor
May 14, 2023

The context of the custom field after a ticket is created is changing to text mode 
kindly helpimage004.png

1 answer

1 accepted

3 votes
Answer accepted
Fabio Racobaldo _Herzum_
Community Champion
May 15, 2023

Hi @phalgun_reddy  and welcome,

please take a look to the field renderer at Field Configuration level for your project (https://support.atlassian.com/jira-cloud-administration/docs/configure-renderers/). Make sure that your text field is using Wiki style renderer.

Hope this helps,

Fabio

phalgun_reddy
Contributor
May 15, 2023

Hi @Fabio Racobaldo _Herzum_ 

It worked!!!
Thank you for swift response.

Kind Regards
phalgun

Fabio Racobaldo _Herzum_
Community Champion
May 15, 2023

you're welcome @phalgun_reddy ;)

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