why the status of Jira issue is "to do", but the "resolution" button still show up.

[SARAH CHEN]

Theoretically, the resolution button only shows up when Jira issue status changes into "done", but I don't know why it also shows up when the status of issue is "to do" or " in progress". Thank you very much that somebody knows the reason and how to fix it. 

[Dave Mathijs]

Hi, this means there's an error in your workflow.

A transition to a "Done" status category should always set a resolution, either automated via a post function or manually via the resolution field on a transition/workflow screen.

A transition from a "Done" status to a "To Do" or "In Progress" status should always clear the resolution, via a post function.

[SARAH CHEN]

Thank you very much. Yes, the workflow we only set resolution for status "Done". We are a company user for many projects, we need this to be fixed, so do u know who we can connect with Atlassian customer service please? I appreciate.