why when i try to assignee a user in a coment using "@", doesn`t show the user list?

[Henry Maia de Andrade]

i`m trying to assignee a user in a comment, but when i tyepe ''@ to find a user doens`t show me the list os users.

My user have Assignable User permission, Assign Issues and Add Comments.

There is any other Scheme permission that should be able to i can do that ?

[Mohamed Adel]

Hi @Henry Maia de Andrade

You need to be sure that the group your user belong to has the "Browse users" Permission

You can do this from Admin-->System--> Global Permission 

Regards

[Henry Maia de Andrade]

@Mohamed AdelThank you so much, helps me a lot !!! Now is Working xD.

[Gary Pasquale]

In addition, check the Global Permissions (not general permission) for Browse Users. You'll need to be in the group that has this Browse Users permission. You'll need to be a global level admin to check and change this.

[Henry Maia de Andrade]

That is it , Thank you so much.

[Gary Pasquale]

Hi @Henry Maia de Andrade,

There could be a couple of reasons for this.

Assuming the person you're trying to tag(@) has an active account on your Jira instance then the place I would check first is the project 'roles'.

Does the user you're trying to tag have permission to view that project/issue?

You can't tag a user that doesn't have access to the project/issue you're tagging them in.

Let me know if that helps.

Regards,

Gary

[Gary Pasquale]

@Henry Maia de Andrade - Sorry. slightly misread your problem.

Still worth checking the project roles. May still be why your list is empty.

[Henry Maia de Andrade]

Thank you , was a Global Permission Acsses.