Receiving Email Notifications for tickets I'm not attached to

[Mark Hostetler]

I and some other users in my Jira cloud environment are receiving emails notifications that we don't need.

I have configured the notification scheme for the project with Assignee, Reporter and Watchers for every available option/action. 

We are still getting email notifications for tickets we are neither the Assignee, Report nor a Watcher for.

Edit: Happening on Jira Software Projects

[Mark Hostetler · Accepted solution]

It appears i was on a wild goose chase... the emails my user was receiving was from a different software all together...

:facepalmemoji:

[Bryan Trummer - ReleaseTEAM]

AH! Glad you were able to find that out.

[Aimee Heigold]

I have a slightly different issue. There was a ticket created and someone was assigned to it. The ticket type was changed, but they are still receiving notifications. The field that they were assigned to isn't an option for the new ticket type. Is there a way to remove them from the ticket? Thanks

[Mark Hostetler]

Outside of an API updated, the easiest thing is to add the field back, change them, the remove the field if you don't want it there permanently.  A lot of tickets I left assignee off of for the sake of minimalism I've gone back and added them because this is a fairly common scenario. 

Alternative, have the person who should be the assignee go use the 'assign to me' button

[Bryan Trummer - ReleaseTEAM]

Hi Mark,

Is this on a regular JIRA project or a JIRA Service Desk project?

[Mark Hostetler]

Jira Software Projects

[Bryan Trummer - ReleaseTEAM]

Is there by chance any workflow post functions that could be sending out these notifications or some automation setup?

[Mark Hostetler]

The emails do seem to be only for ticket creations.

We use Automation for Jira plugin that i've done all the configuring for, and we don't have any rules that trigger notifications for creation(or other changes).

We only have a few custom post functions, none of which are for notifications, so we're running pretty 'stock'. Pretty much all of our projects follow the same Workflow template. Screenshot below of the create transition, maybe that #3 there?

[Bryan Trummer - ReleaseTEAM]

Interesting. Just to confirm what roles do you have for the notification scheme for this project on ticket creation?

[Mark Hostetler]

In our notification scheme, I don't have any roles assigned to any of the events. Each only has the three options, Assignee, Reporter, Watchers.

[Mark Hostetler]

I'll run with the current settings for a few days and see if anything has changed.