After upgrading Jira (DC) from 9.4.10 to 9.4.14 we are getting the following error when trying to update issues
admin.errors.exception.com.atlassian.cache.CacheException:java.lang.RuntimeException: com.botronsoft.jira.issuelist.impl.customfield.confugration.migration.ModelMigrationException: Unable to to Migrate model version 1.7
Also getting this error are issue matrixes no longer render
Error rendering 'com.bontronsoft.Jira.issuematrix:view-issue-lists" please contact your jira administrators
Good day!
As stated in our Support ticket, https://appfire.atlassian.net/servicedesk/customer/portal/11/SUPPORT-163383, please try the solution provided, a custom release from Appfire.
Regards,
Sudhir
Same problem with Jira 9.4.14
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Hi @nkmori_rtx_com,
It's important to verify that your app version aligns with your current Jira version. Incompatibility can often lead to issues, and updating the app might resolve them.
Should the problem continue, I recommend reaching out directly to the vendor's support team for assistance: https://marketplace.atlassian.com/apps/1212709/issue-matrix-for-jira?tab=support&hosting=datacenter
Hope this resolves your issue!
Best,
Melo
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