Renewing license

[Damien Braz]

Hi Atlassian,

We would like to know:

• If we have a 100 users licenses, if we want to upgrade to 250 users, we only must pay the differences?
• Does a time limit exist between the purchase of the 100 users license and the possibility to upgrade?
• Do we have a new year of maintenance after the upgrade?

Thanks for your answers.

Damien. 

[Nic Brough -Adaptavist- · Accepted solution]

We're just end users here but,

• Yes, it's the difference
• No limits, although if your licence runs out, you'll be renewing or getting a new licence
• Depends on what you buy - some people will buy the remaining months on their current licence and renew as usual, others will restart the year clock.  (Either way, your existing licence is taken into account)
  
  

[Damien Braz]

Thank you again Nic for your quick answer.

We must pay the difference for the licence JIRA and all the plugins we bought?

[Nic Brough -Adaptavist-]

Yes, add-ons need to be licenced at the same level as your highest application number (JIRA Core, JIRA Software or JIRA Service Desk). 

[Damien Braz]

Thank you Nic,

Have a good day