Reopen issue: which permission?

[Vera Henrichs]

Hello,

A user told me he was not able to reopen an issue. I am looking at the Permission Scheme but I don't know which permission allows that.

Thank you

[Satyendra Narwane · Accepted solution]

Hi Vera Valkestijin,

Can you please check the workflow as it has condition for particular transaction hence if user does not pass this condition then it won't display the reopen button to user.

[Vera Henrichs]

Ha, yes indeed! It was a little search but I found this condition in the workflow: Only users with Resolve Issues permission can execute this transition. And that I can find in the Permission-scheme and yes, that's where I don't find my user ;-) (Should be the case) Thank you, this solved it!

[Deleted user]

I have a similar question in this regard. I'm wondering if it's possible to allow ONLY user's in the JIRA Administrator's group to have the ability to re-open issues? We have found that if we allow too many user's to have this ability, then things can get changed after an issue is closed and there isn't enough accountability/review in regard to whether the issue should have been re-opened in the first place. Only allowing the JIRA Administrator's to have this permission would mitigate this risk for us.

[Vera Henrichs]

See my other answer: reopen is part of an other permission. I think with editing those permissions it's possible to fullfill your wish

[Vera Henrichs]

So.... thinking about that.... it would come in handy if e.g. Reporters could Reopen issues, but I don't want them to be able to Resolve issues. How should I configure that? Please help me by giving step-by-step instructions because I've never changed a workflow scheme or added transitions etc. Thank you

[Alex Medved _ConfiForms_]

may be resolve permission?