Repetitive tasks in Jira

[mimivi]

there are a lot of repetitive tasks in Jira that are eating up my team’s time (like assigning tickets, updating statuses, and sending reminders).I feel like we’re doing the same manual work over and over again. How can I automate these tasks so my team can focus on actual work instead?

[Sahir Maharaj · Accepted solution]

Hi @mimivi

Jira Automation is worth looking into when it comes to reducing repetitive work.

As a start I recommend identifying a set of tasks that happen frequently (things like assigning issues based on labels, transitioning statuses, etc…), or sending alerts when deadlines are approaching.

From there, go into Project Settings > Automation and create rules that trigger based on specific events.

For example, in my team I set up a rule that automatically assigns bugs to the right person based on components, and another one that moves an issue to “In Progress” once a developer starts working on it.

The cool this is that Jira even has pre-built automation templates that make it easy to get started.

To avoid automation conflicts, I recommend to check in every few weeks to see what’s working and tweak anything that needs adjustments.

Once you start automating, you’ll wonder why you ever did these things manually! (it seriously frees up time for more important work!)

Hope this was useful and let me know if you have any questions 😊

[Karan Sachdev · Accepted solution]

Hey @mimivi

Welcome to Atlassian Community!

You can access some of the common automation templates using the below link:

Most popular Jira automation templates

There are some of the most popular templates like issue/work item assignment, sync between parent-child issues etc.

Altassian's youtube playlist for Jira Automation should also help: https://www.youtube.com/playlist?list=PLLKGNJ358oRmWJyABYKn9CcPlAaTqxfQ1

Thanks!

[John Funk]

Hi Mimivi - Welcome to the Atlassian Community!

Here is an article that will help walk you through creating flexible repetitive/recurring tasks. 

https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

[Aron Gombas _Midori_]

Note that in addition to the automation rules, there are several apps that provide solution to this specific problem, repeating tasks.

This has the most installation: https://marketplace.atlassian.com/apps/37456/the-scheduler?hosting=cloud&tab=overview

You can find alternatives here: https://marketplace.atlassian.com/search?query=issue+schedule+&product=jira&hosting=cloud

I am not saying that these are better, but because automation rules are sort of universal Swiss knife kind tools, an app developed for this purpose may provide more functionality, flexibility.

[Akhand Pratap Singh]

Hello Mimivi,

You can utilize "Automation for Jira" feature to automate your repetitive work, you can find it within your Project settings (if you are Project admin) OR under Product Settings--> System--> Global Automation (If you are Product admin)

For example, Assign issues (if you want to assign specific tickets to individual users or a members from a specific group), you can achieve that.

Like this, there are lots of features available with Automation for Jira that you can use to Automate, include all the above you have mentioned, you can automatically add comments send out emails do transitions and lot more.

https://www.atlassian.com/software/jira/guides/automation/tutorials#manage-automation-rules