Report

[Stephen Cunha]

How can a report be run to show the number of Zendesk tickets that are associated with each JIRA issue?

[Stephen Cunha]

Okay I've answered my own question by finding a relevant help-guide:

https://support.zendesk.com/hc/en-us/articles/227745787-Linked-tickets-reporting#topic_s4r_mws_3x

After viewing this article, I'd like to know how can I update my JIRA account to show the proper figure for "Zendesk Ticket Count" on each JIRA esclated issue from Zendesk *without* having to manually update all tickets?

[Stephen Cunha]

I've answered this question again - unfortunately there's no way to backfill the Zendesk ticket counts on each JIRA issue once this has all been setup.

https://support.zendesk.com/hc/en-us/articles/227745787-Linked-tickets-reporting#topic_s4r_mws_3x

This is not ideal - hoping someone from JIRA product team can share insight on developments or what has been done to address this that I may not have found.