Request to be unblocked (Office365) IDCTECHNOLOGIES.COM

[IDC Tech]

Hi,

After configuring our Office365 Exchange with the rules as described in Unblocking Office365 emails I am still not getting Atlassian invitation e-mails for users on our Office365 managed e-mail accounts (other e-mail accounts like ***@gmail.com do work)

Could you check if our domain "IDCTECHNOLOGIES.COM" is on the bounce list?

Thanks

Sarfaraz M.

[Earl McCutcheon]

Hello @IDC Tech ,

I checked the bounce list and I did not find anything on the bulk domain lookup, and next steps we will need some additional details to move forward on troubleshooting where the block is occurring.  

One of our cloud support engineers has reached out to you on the request JST-834632  for additional information and we will follow up with you on the private request to keep all the PII such as user names and email addresses off this public forum.

Regards,
Earl

[IDC Tech]

Thanks for the update.

I have provided the requested information on the request JST-834632

[Alex Koxaras -Relational-]

Hi @IDC Tech and welcome to the community,

I've escalated this issue to the atlassian team. Hopefully help is on the way!

[IDC Tech]

Thanks Alex. In parallel I have raised a ticket JST-834632 as well.

[IDC Tech]

Is there any contact number where I can talk to them. As this is bit urgent, we have already lost 2 days of productivity.

[Alex Koxaras -Relational-]

@IDC Tech nope, unfortunately no telephone available.