Request to recover two stories which are deleted

[Deepak Yadav]

We had two stories 

CLIPITC-3759, CLIPITC-3738.

These two are deleted from the account.

Is there any way to recover back these two?

Please help.

[Mehmet A _Bloompeak_]

Hi @Deepak Yadav

Welcome to the Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.

[Daria Kulikova_GitProtect_io]

Hello @Deepak Yadav and welcome to the Atlassian Community!

Unfortunately, if Jira issues were deleted, they are gone. Maybe it's worth contacting Atlassian support and they will be able to help if your data was deleted just a few hours ago, for example, for Bitbucket data, there can be cases when data can be recovered within 7 days after deletion. 

Hovewer, it's always better to have a backup solution. You can try to export your data using Jira Backup manager - https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ . Or, as an option, you can rely on a comprehensive backup and Disaster software, like GitProtect. With it you will be able to automate your backups, have full, incremental, and diffretial backups, unlimited retention, back up your data to a few destinations (both local and cloud), replication between storages, ransomware protection, and of course, restore and Disaster Recovery options, including restore from any point in time, granular recovery, restore to the same or a new account, restore to your local device, etc. Thus, you will have full control over your data and will be able to recover your Jira data in any event of failure - accidenta delition, outage, ransomware attack and other events of disaster. 

You can learn mpre about GitProtect on Atlassian Marketplace and try it free for 14 days: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview

Hope you woll find this answer helpful,

Jind regards,

Daria

[Yuliia_Borivets__SaaSJet_]

Hi @Deepak Yadav 

Recovering or tracking deleted stories in Jira is impossible if you don't have a backup.

The following actions can help you avoid losing deleted assignments in the future: 

- Limit access to delete issues to admins only; disable it for regular users.

- Back up your projects. 

- Get the app from the Atlassian Marketplace. The app developed by my team (Issue History for Jira) helps to track and restore deleted issues. However, storing deleted issues is started only after activating the option in the add-on. 

[Alan Stephenson]

Hello,

are you using Jira Cloud or on prem (data center)?

I know once you delete an issue it is gone. There is a table in jira that stores the number, but the details of the ticket are gone. The system asks if you want to delete. I recommend  you  set your project to only allow admins to delete.

Best,

-alan

[Carlos Garcia Navarro]

Hi @Deepak Yadav ,

Welcome to the Community! Unfortunately if Jira issues get deleted they are gone. Do you have a backup? Maybe you have any other records with the information of the tickets, like email notifications?