Reset Password not actually resetting password

[Sean Patterson]

Used the forgot password link to send myself an email to reset my password, follow the link in the email to reset, says password reset after I make a new one, but I cannot log in with the new password, have never been able to log in.

Is the password actually being reset? There was a previous bug that was closed with the same issue.

[Michael Knight · Accepted solution]

Hi Sean,

This sounds buggy. Please submit a support request so we can look into this further for you.

[Michael Knight]

The resolution to this issue is covered in https://answers.atlassian.com/questions/20125/cannot-change-password-never-able-to-log-in?page=1#20134