Reset password e-mail is not sent

[Schmaelzle, Kristin]

Hi guys,

we are working on Jira v8.20.24.

I tried several times to reset my password (clicked the button to send me an e-mail). Unfortunatly the e-mail is not received. For other colleagues from the same company it is working out meanwhile in same version etc.

Any idea?

Thanks in advance!

[Kurt Klinner · Accepted solution]

Hi @Schmaelzle, Kristin 

did you verify if the mail might get routed to your spam folder?

In addition someone with admin permissions might want to check the stored email address for your account. Furthermore if the problem persist your admin could verify the mail logs

Let me know how it goes

Cheers

Kurt

[Schmaelzle, Kristin]

Hi Kurt,

thanks a lot. It seems like one of the things worked out! :)

[Kurt Klinner]

@Schmaelzle, Kristin 

Glad that the problem got solved. If you should figure out what the exact solution is it would be great if you could share it and mark the question as answered.

Have a great weekend

Kurt

[Schmaelzle, Kristin]

Hi Kurt,

it was the missing stored e-mail, admins checked on it.

Thanks!