Resolution Field set to Resolved/DONE

[Roja Gurram]

Hi All,

Once the issue is moved to DONE/RESOLVED/CLOSED Status "Resolution" field would also be set to DONE/RESOLVED/CLOSED, which procedure do we need to follow for this ?

Your suggestions would be helpful!!!!

[Mariana_Pryshliak_Saasjet]

Hello @Roja Gurram 

Resolution is a field on issues. Status looks a bit like a field, but is a label for "position in workflow". There's nothing that technically ties them together.

What you actually need to do is check/amend your workflow. Each movement from one status to another is a "transition". You can add three important things to these to handle resolution

1. You can use a *post function* to CLEAR the resolution

2. You can use a *post function* to SET the resolution

3. You can use a *screen* on the transition - if you put the resolution on that screen, then the user using the transition will be shown the resolution and can set it there.

In other words, you don't associate resolution and status, you look at how status changes and then set the resolution as part of the change.

I suspect there's more depth to your question though, so I expect more questions...

Hope it helps.

Best regards!

[Roja Gurram]

Hi Mariana_Pryshliak_Saasjet,

Thank for the providing the solutions in different ways.

I have a question in my JIRA for one of the projects i have seen they have not set the "POST FUNCTION" on the transition and they haven't added the "Resolve Issue Screen" too But, when the issue status is moved to "DONE" Status Resolution field as changed/set to Done.

Could you please let me know how this has been done ?

[Roja Gurram]

Hi Mariana_Pryshliak_Saasjet,

Can you please update on the above query?

[Rudy Holtkamp]

Hi @Roja Gurram ,

Suppose you have three statuses: To Do, In Progress and Done

In your workflow (diagram mode) you should create three different transitions from "In progress" to "Done", named done, resolve & close

For each transition you set up a post function which sets the resolution field to the appropriate status (use 'update issue field').

Now you will set the resolution automatically when transitioning to Done.

Rudy

[Roja Gurram]

Hi Rudy Holtkamp _ TMC _,

Thanks for the reply.

I have followed adding a screen procedure on transition. Will see what client will give reply for that.