Resolution field in JIRA Cloud

[Arunkumar Senthilnathan]

Hi,

In JIRA cloud, When a issue is transitioned from "Work In Progress" to "Resolved" status a screen is displayed which prompts the user to select a resolution. This resolution field in this screen always displays a default value pre-populated.

The requirement is not to have any value pre-populated in the resolution field during the resolve issue transition and force a user to select a resolution from the dropdown. Is there a way to do this wihout clearing the default resolution (which will affect all the projects)

In our instance the resolution "UNRESOLVED" is setup as a default resolution and this value is always pre-populated on the Resolve Issue screens for all the projects. Now i have used the "jira.field.resolution.exclude" workflow property on the Resolve transitions to exclude this value in the resolution field. But after excluding this value "URESOLVED" there is another value "Fixed" (which is the first value in the resolution) is pre-poulated in the resolution field.

Any help at this point would be really helpful.

Thanks in Advance!!

[Nic Brough -Adaptavist- · Accepted solution]

You can't do any of that.  The only way to have an empty resolution is to change or override the javascript behind the field and you can't do that on Cloud.  (And, you can't clear the default resolution anyway)

[Arunkumar Senthilnathan]

Thanks for your response Nic, you meant to say that  we cannot clear default resolutions at all? or a value will still be pre-populated even if we clear the default resolution?

[Nic Brough -Adaptavist-]

Sorry, that was totally the wrong sentence in (), it's the opposite of what I meant to say.

You can clear the resolution as a global setting.  When the resolution appears on screen, you will be given the list and "please select" (or a translation for your language) instead of any selection. The resolution at that point is mandatory, so a user will have to select one to continue.

So it partly does what you need, just not quite the same way, and only on a global level.