Resolution field is not being set

[Pankaj Mehta]

My transitions are set properly, where "Update Issue Field" post-function sets the resolution to Done once the issue is transitioned to the Done status. The "Resolved" field is also populated with the resolved date. But the "Resolution" field is still empty. Please advise on how i can populate the resolution field moving forward and for historical issues.

Thanks

Pankaj

[Pankaj Mehta · Accepted solution]

Thank you all for all the ideas and support. Atlassian support helped figure this out. The Field Configurations had the Resolution field as Hidden and hence was not updating. Thank you. 

[John Funk]

Great - thanks for the update!

[desarrollo]

Thanks for the info!

[George Mihailoff]

For the historical issues, you can try our free addon, because we deal with things like time in status, throughput and other Kanban metrics we already know what resolution dates to suggest. There is a special tool called "resolution checker" that allows you to fix this.

I guess, your post function is configured based on the recommendation here -- https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html?

[John Funk]

Hi Pankaj,

You should be able to add a post function on the transition to Done that sets the Resolution field to Done. 

[Pankaj Mehta]

That transition is already set and maybe thats why i see the "Resolved" field with a date. But the "Reolution" field is still empty. 

[John Funk]

Maybe check the History of the issue to see if something is coming behind and clearing it out? Otherwise, not sure why there's no value there. 

[Pankaj Mehta]

Hi John,

Thanks for the quick responses. Here is what i see in the History

I don't see anything that is clearing the Resolution field. If I run a JQL with "Resolution WAS Done", I see the issue in the search result, but "Resolution = Done" does not give any results. 

Also, how can i update the "Resolution" field using a bulk update and set it to "Done"? 

Please help. 

Thanks

[John Funk]

That's really weird that it says it has a value of Done in the Resolution field but then doesn't show it. 

You can't bulkload change the field directly. To set the resolution, move the issues through a new self looping transition with a post-function on it to set the Resolution again. Then you can do a bulkload change and transition all of them instead of an edit. 

But you still need to figure out what is going on so you don't have to keep doing that manually. 

[Pankaj Mehta]

The transition itself is not working so I am not sure another looping transition is going to help. Any idea on where i can start looking for fix this issue? Is this a permissions thing?

[Pankaj Mehta]

Apparently permissions are also setup properly. All users have permission to Resolve Issue and Transition Issues. Thanks

[John Funk]

If you add the looping transition and it still gets cleared, then something is doing that somewhere. But the looping transition would tell you that for sure. 

[Pankaj Mehta]

I setup a branch new project and created a simple workflow with a post-function of "Update Issue Field" to set the Resolution to "Complete", but still the resolved date is set and the resolution field is still empty. What am I missing? How can i debug this? Please advise.

Thanks

[John Funk]

Take a look at the History of the issue to see who it says is updating the Resolved field. 

[Pankaj Mehta]

Thank you all for all the ideas and support. Atlassian support helped figure this out. The Field Configurations had the Resolution field as Hidden and hence was not updating. Thank you.