Resolution field not available to update during transition.

[Poorav Chaudhari]

Hello,

I am trying to get my projects workflow in order and was trying to setup the resolution field. I have multiple things that seem off based on what I read elsewhere.

Firstly, when I try to "update an issue field" using the "Add rule to Done transition" I don't have the resolution field visible. 

Then, I wanted to see if the Resolution field was hidden, but in order to do this I need to go to Fields section in the projects settings, I don't have this either. 

What am I missing? I am the project lead so I should have all the rights to setup my project, no? Why is my left menu bar different than what is described by most people? 

Hope you can help. 

Thanks

[adrian.wood · Accepted solution]

Hi,

Projects in JIRA can be setup in two different ways. The first is company-managed (where fields, workflows and screens are shared between more than one Project) and team-managed (where fields and workflows are managed within each project. See here for more details. 

The fields section is only available on the company-managed projects however looking at the screenshots it appears you are using team-managed projects. 

I suspect you don't yet have a resolution field. If you go into Project Settings > Issue Types and then click on the Issue Type that you were expecting the resolution field to display do you see one?

If not you can create a new field (probably short text type) - you won't be able to call it "Resolution" as that's a reserved name but can call it something similar. Once added you should have the option to set the value of your new field in your automation. 

[Poorav Chaudhari]

Hello Adrian, 

Thank you for the very precise answer. That answers my question. 

It's too bad I am stuck with this project now. If I understand correctly, I cannot change the project type without losing all my links, correct? 

Thanks again. 

[Shane Owens]

I've been facing this same issue and I can't seem to find a solution. I have a simple workflow for tracking team tasks. This is a team-managed project and not a company-managed so I know I have different options for workflows, transitions, etc. When I try to run a created vs. resolved report it only shows created:

The reason for this, I believe, is because there is no resolution set when the status is moved to done:

As others have stated "resolution" isn't an available field for the "task" or "sub-task" issue types under this project.

I tried Adrian's suggestion and created a field named "resolved". Using a rule on the transition to "done" I set a value in this field but this had no impact on the reporting. 

I guess my big question is if the field shows as a column in the project issues search why am I unable to update that field anywhere else in the project? Am I missing a critical step to make this happen or is it just not possible to mark tasks with a  resolution in a team-managed project?

[Shane Owens]

Well, there are times that I can be an idiot and walking away and coming back provides a solution. This is one of those times. All I needed to do was add an "edit issue" rule in automation to set the resolution field to done as below. Would be helpful if it showed up similar to company-managed projects, but at least this will work. Now just have to go edit all the old tickets.