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Resolution is Empty and Resolution is not Resolved for a Release

Singh
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March 13, 2025

When i click on Release , i see a error like  "This release contains XX unresolved issues."

When i click on it the resolution is in Empty but the Status is Part of the Done Category . 

Is it related to workflow issue ? My current workflow is free and we can change from Any status to Complete. 

 

would having a set transition help ?

 

image.pngimage.png

Workflow now allows to transition all status to any Status

image.png


1 answer

3 votes
Tuncay Senturk _Snapbytes_
Community Champion
March 13, 2025

Hello @Singh 

Yes, this is definitely a workflow issue and it is a very common situation.

Jira considers an issue unresolved if the Resolution field is empty, even if the issue is in a "Done" status category.

Define a transition into "Complete" (or any Done status) with a post function that sets the Resolution field, and this would be fixed.

Mikael Sandberg
Community Champion
March 13, 2025

And to add to @Tuncay Senturk _Snapbytes_ answer, you can find the best practices for the Resolution field here. The KB mention that you can add a transition to set the resolution existing work items, another solution that allows you to do this in bulk is to use a scheduled automation.

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