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Respond/comment on an issue via email on JIRA?

gagan m s March 15, 2018

team,

we have a requirement to reopen an issue only when an user sends an email and not when a comment is added manually on the jira instance.

can this be done?

1 answer

0 votes
Amirul Ikhwan Omar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2018

You can refer below example of automation to check comment is from customer or agent. Since customer will send email and comment will automatically add. This automation will run and reopen the issue.

reopen as comment.PNG

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