Rest API to get emails attached from Outlook Jira Cloud

[chch qq]

Hi there

Just wondering if there is any rest API can get email attachments attached from MS Outlook Jira Cloud? 

I have tried to use rest/api/3/issue/{key} but couldn't find email attachments added via this outlook addin. I also tried to find the field name via rest/api/3/field but couldn't find any field related to it.

I looked at the issue and found this kind of email attachment is loaded in a iframe, so my current workaround is using request and beautifulSoup but obviously it is not a good way to do it.

Appreciate if anyone can provide some insights/direction!

[Sunny Ape · Accepted solution]

Hello @chch qq 

You get the attachments to an issue from the issue attachments endpoints.

[chch qq]

Hi @Sunny Ape 

Thanks for your response but I am not sure how does this api can get this type of email attachments, i.e. the email uploaded via Jira Cloud outlook addin.

As shown below, I know standard Jira attachment api can get "attachments" by attachment id. But I need to access the circled "attached emails", which is uploaded via outlook addin.

From standard jira issue api I can find attachment ids for "attachments", but I cannot find anything related to "attached emails". Appreciate if you could show me how to get this part in the issue. thanks

[Sunny Ape]

OK, I get what you mean now.

Yes, that thing called 'attached email' that gets attached to an issue isn't an attachment in the normal sense, like a picture or a document, which can be found and retrieved via the issue attachment endpoints. It's extra integration that the REST API doesn't have any interface into, only the web UI does.

Maybe post a question on the original information page about that tool and ask if any of the Atlassian developers who made the tool can provide a deeper insight.

[chch qq]

Thanks @Sunny Ape 

[Henningsen_ Marcus]

Hi @chch qq

did you ever find a solution to this? I was wondering just the same and can't seem to find anything related to these "attached emails" in the rest API.

KR,

Marcus

[Nico Deni]

Hello @chch qq , @Henningsen_ Marcus ,

we raised a support ticket for this topic which related in a feature request: [JSDCLOUD-17263] API to Preview attached emails in issue view. - Create and track feature requests for Atlassian products.

Feel free to vote and watch it.

BR Nico