Restore or deleting an archived issue in Jira

[Ali Sadatrezaei]

 As a manager of one of the Jira projects,  I’m trying to either restore or delete one of the items that moved into the archive accidentally. While I was searching online for how to do that, I found this https://support.atlassian.com/jira-software-cloud/docs/archive-an-issue/ but it seems, I don’t have access to that. I have reached out to my manager who is Jira admin, but he doesn't have those items in his menu too, it seems he does not have access too, or there is an issue in Jira. Could you please help me?

[Daria Kulikova_GitProtect_io]

Hello @Ali Sadatrezaei ,

In Jira Cloud, only organization admins or Jira admins with the right permissions can restore or delete archived issues. If your manager doesn’t see the archive option, they may lack the necessary permissions, so you should contact your Org Admin to check. If you believe it’s a Jira issue, consider raising a support ticket with Atlassian: https://support.atlassian.com/contact/#/

[Prachi Bolar]

Hello Ali,

Welcome to community :) 

Could you please check if you have the Archive Issues permission for the project ? Presently archive issues feature is available from premium and enterprise plans 

Incase you have the required plan and have the permission to archive issues that you should be able to see it in the left panel under project settings 

Standard Plan:

- when you delete an issue it would directly be deleted and lost forever 

Premiun Plan

- when you delete the issue it would ask if you want to delete or archive it and if you select archive it would move to archive issues and if you select delete it would deleted.

- Deleted issues wont be moved to archived when deleted 

I understand you are trying to connect here : https://support.atlassian.com/contact/ any message that you see while contacting ?

Thank you,

Prachi

[Yasir ali khan Attalegh]

If the issue persists, you might want to reach out to Atlassian Support for further assistance. They can help troubleshoot and resolve any potential issues with your Jira instance.

[Ali Sadatrezaei]

Thanks for letting me know. I have searched all the Atlassian websites, and it directs me to the Atlassian Community. I don't have their contact details. Do you have any email address, or contact number which you can share with me? - Thanks