Retaining the format of the field value in the custom email notification through post function.

[Pooja Singh]

Hello,

I have written a post function which will fire an email to the designated vendor whenever the ticket reaches on Waiting for Vendor stage. The email body should contain the fields visible on the issue.

I am able fetch all the fields on to the email body. But few fields like Description and Comment have values with some  formatting.  We need the formatting to be the same when fetching the data on the email as well.

Is there a way that this can be achieved?

I have attached screenshots for reference.

Thanks in advance.

Regards,

Pooja

[Carmen Creswell [Adaptavist] · Accepted solution]

Hi Pooja! 

You can get the description to show up correctly by using the email template in Plain text format instead of HTML and using $issue.description. 

[Pooja Singh]

Hello @Carmen Creswell [Adaptavist] ,

Thank you for your response.

I had tried keeping both Text as well as Plain text format.

I was able to resolve this issue by rendering the description field.

<%def rendererManager = com.atlassian.jira.component.ComponentAccessor.getComponent(com.atlassian.jira.issue.RendererManager.class)
def fieldLayoutItem = com.atlassian.jira.component.ComponentAccessor.getFieldLayoutManager().getFieldLayout(issue).getFieldLayoutItem("description")
def renderer = rendererManager.getRendererForField(fieldLayoutItem)
String desc = renderer.render(issue.description, null)%>

Doing this, helped me get the exact format of the Description field in my email notification.

Same code can be applied for getting Comments field's format.

 Regards,

Pooja